Privacy policy

Privacy Policy
Last updated: 6 July 2025

RAW FASHION LIMITED (“we”, “us” or “our”) operates this online store and website, along with all related content, features and services (collectively, the “Services”), powered by Shopify. This policy describes how we collect, use and disclose your personal data when you visit or make purchases through our Services, or otherwise communicate with us. In the event of any inconsistency between this Privacy Policy and our Terms of Service, this policy governs our handling of personal data.

By accessing or using our Services, you accept the practices described herein.

1. Information We Collect

We process “personal data”—information that identifies you or could be linked to you. This excludes data that has been anonymised. Depending on your interactions and where you reside, we may collect:

  • Contact details: name, billing and delivery addresses, telephone number, email address

  • Payment information: debit/credit card data, bank details, transaction records and payment confirmations

  • Account credentials: username, password, security questions and account preferences

  • Order history: items viewed, added to cart or wishlist, purchased, returned or cancelled

  • Communications: content of your messages when you contact customer support

  • Device & connection data: device type, browser version, IP address, network information and unique IDs

  • Usage metrics: how and when you navigate or engage with our Services

2. How We Obtain Your Data

  • Directly from you: when creating an account, placing an order, subscribing to communications, or contacting us

  • Automatically: via cookies and similar tools as you browse or interact with our site

  • From service providers: such as payment gateways, fulfilment partners or analytics vendors functioning on our behalf

  • From third parties: including marketing partners or publicly available sources, where permitted by law

3. How We Use Your Data

Your personal data may be used to:

  • Deliver and improve the Services: process orders, arrange shipping, manage returns/exchanges, maintain your account and tailor product recommendations

  • Communicate with you: send order confirmations, account notifications and customer support replies

  • Market and advertise: send promotional offers (where permitted) and display targeted ads based on your activity

  • Ensure security: verify identity, prevent fraud and protect our Services

  • Comply with legal obligations: respond to lawful requests, enforce our terms or defend against legal claims

4. Sharing Your Data

We may disclose personal data to:

  • Shopify and its partners: for hosting, payments, analytics and support

  • Logistics and fulfilment providers for order delivery and returns

  • Marketing service providers for personalised advertising (you may opt-out where required)

  • Affiliated companies within our group

  • Professional advisers (e.g. legal, audit, insurance)

  • Authorities when required by law or to protect our rights

  • Business successors in the event of a merger or sale, subject to confidentiality

5. International Transfers

Your data may be transferred to, stored and processed in countries outside your own, including outside the UK and the EEA. Where necessary, we rely on approved transfer mechanisms (e.g. UK/EU Standard Contractual Clauses) to safeguard your data.

6. Shopify’s Role

Shopify processes data on our behalf as a data processor. For details on Shopify’s own practices, please review the Shopify Privacy Policy.

7. Cookies & Tracking

We use cookies and similar technologies to collect browsing data, remember preferences and support targeted advertising. You can disable cookies via your browser, but this may affect site functionality.

8. Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect data from minors. If you learn we have collected a child’s data, please contact us for deletion.

9. Data Security & Retention

We implement industry-standard security measures but cannot guarantee absolute protection. We retain your data only as long as necessary to fulfil the purposes outlined, comply with laws or resolve disputes.

10. Your Rights

Depending on your jurisdiction (including the UK and the EU), you may have the right to:

  • Access, correct or update your personal data

  • Request deletion or restriction of processing

  • Obtain a portable copy of your data

  • Object to processing or withdraw consent

  • Opt out of marketing communications and targeted advertising

To exercise these rights, please contact us using the details below. We will not discriminate against you for doing so.

11. Complaints

If you have any concerns about our data practices, contact us first. EEA and UK residents may escalate to their local data protection authority.

12. Changes to This Policy

We may revise this policy to reflect operational, legal or regulatory changes. The “Last updated” date will be amended accordingly, and the new version will be published here.

Contact information

Business Name:
RAW FASHION LIMITED

Telephone:
+447877186236

Email:
info@vintares.com

Address:
Unit 1603, 16/F The L. Plaza 367-375 Queen's Rd Central, Hong Kong, Sheung Wan, 999077, Hong Kong

Customer Service Hours:
Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM (London Time).
We strive to respond to and resolve any questions or issues within 24 hours.