Shipping policy

Shipping Fees
All orders dispatched to the United Kingdom, United States, Australia or anywhere else, around the globe, are sent carriage-paid. You will never be charged hidden fees or surprise surcharges at checkout.

All parcels are being tracked by us to ensure smooth and quick delivery to your doorstep. You will receive tracking details via email after your item has been shipped out.

Delivery Timeframes
Once your order is confirmed, please allow 4–9 working days (Monday to Friday) for delivery. All orders are dispatched promptly from the nearest warehouse to your location, ensuring efficient and timely delivery.

Within the United Kingdom

  • Processing Time: 1–2 working days
  • Transit Time: 3–7 working days after dispatch
  • Total Delivery Time: 4–9 working days (Monday - Friday)

Within the United States

  • Processing Time: 1–2 working days
  • Transit Time: 3–7 working days after dispatch
  • Total Delivery Time: 4–9 working days (Monday - Friday)

Within Australia

  • Processing Time: 1–2 working days
  • Transit Time: 3–7 working days after dispatch
  • Total Delivery Time: 4–9 working days (Monday - Friday)

International Orders

  • Processing Time: 1–2 working days
  • Transit Time: 3–12 working days post-dispatch
  • Total Delivery Time: 4–14 working days (Monday - Friday)

Order Cut-off
Orders placed before 11:00 PM (GMT) will enter our fulfilment queue the same working day. Any orders received after that time will be processed on the following working day.

No Extra Charges
We cover all postage and handling costs. You won’t incur customs duties, import taxes or any additional charges when you pay.

Questions About Your Delivery?
If you have any questions or concerns regarding your shipment, please get in touch with us at info@vintares.com and we’ll be glad to assist.

Contact information

Business Name:
RAW FASHION LIMITED

Telephone:
+447877186236

Email:
info@vintares.com

Address:
Unit 1603, 16/F The L. Plaza 367-375 Queen's Rd Central, Hong Kong, Sheung Wan, 999077, Hong Kong

Customer Service Hours:
Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM (London Time).
We strive to respond to and resolve any questions or issues within 24 hours.